Position Overview
Vinnie Mac is a full-service marketing agency that helps home service and restoration contractors grow their businesses with proven internet marketing strategies. The Operations Manager role will oversee day-to-day delivery, optimize business processes, and ensure seamless execution of the CEO’s vision. This role is also pivotal in driving growth, scaling efficiently, and maintaining exceptional client outcomes while coaching and supporting the team.

This position requires a leader with strong project oversight, people management skills, and a passion for operational excellence. You will balance high-level strategy with hands-on execution, mentoring the team while building scalable systems that drive measurable results.
Key Responsibilities
Leadership & Team Development
- Lead the fulfillment teams, ensuring accountability and alignment with company goals.
- Assure assertive and collaborative communication with the Client Success Team.
- Coach and mentor team members to foster growth, autonomy, and excellence in performance.
- Support hiring, onboarding, and training of new employees and contractors.
- Maintain a culture of ownership, innovation, and continuous improvement.
Operations Management
- Oversee daily service delivery across SEO, PPC, content, design, and web development teams.
- Forecast capacity needs and allocate resources effectively.
- Develop, document, and continuously improve repeatable systems and processes.
- Ensure operational efficiency through the proper use of mainly ClickUp and Slack.
Project & Process Oversight
- Monitor key initiatives and long-term projects to ensure deadlines, budgets, and quality standards are met.
- Anticipate roadblocks and resolve challenges proactively.
- Track and measure performance using KPIs, sharing progress with the CEO and the leadership team.
Strategic Alignment
- Partner with the CEO to implement annual and quarterly business plans.
- Align team execution with company mission, vision, and core values.
- Provide insights and recommendations for scaling operations and improving profitability.
Requirements
- 4+ years of leadership experience in operations, project management, or agency management.
- Strong organizational and process-driven mindset with proven ability to scale teams.
- Excellent people leadership, communication, and coaching skills.
- Proficiency in project management tools (ClickUp preferred).
- Tech-savvy with the ability to quickly learn new platforms.
- Growth-oriented and motivated by continuous improvement.
Bonus Skills:
- Prior experience in a marketing agency environment.
- Familiarity with digital marketing services (SEO, PPC, website design, etc.).
- Business or operations-related degree.
Compensation & Benefits
- Salary based on experience + growth-based increases.
- Full-time (40 hrs/week), fully remote position.
- 2 weeks paid vacation + sick leave.
- Flexible working hours with overlap during Central Time business hours.
- Professional development, mentorship from CEO and advisors.
- Unlimited career growth potential as the company scales.
Work Culture: This position comes with a lot of ownership and accountability, mixed with the support of our operations team and other specialists. Our work hours are typically a standard 40-hour work week in a "casual and fun" environment focused on positivity and encouragement. Our core values include being positive team players, maintaining integrity & accountability, staying results-focused, always being resourceful, and remaining humbly confident.
About Vinnie Mac Restoration Marketing: We're a full-service digital marketing agency near St. Louis, MO that specializes exclusively in helping damage restoration contractors increase their sales and dominate their local markets. For over 9 years, we've been the go-to agency for restoration businesses looking to generate quality leads through SEO, PPC, reputation management, and website optimization. We are a group of talented thinkers, dreamers, and doers who move the industry forward and provide our clients with impeccable service.
